Terms of Service

Plain English Summary: You pay £12 (or current listed price), we generate your AI portrait prompt. Digital goods are delivered immediately. No refunds once generation starts, but if something goes wrong technically we'll sort it. You must be 18+ and UK/international residents are welcome.

1. About Us

Neon Portrait Studio is operated as a UK sole trader business. By using our website and purchasing our services, you agree to these Terms of Service. These terms are governed by the laws of England and Wales.

2. Our Service

We provide an AI-powered portrait prompt generation service. You upload a photo, select a style, complete payment, and receive a detailed AI image generation prompt personalised to your photo. This prompt can be used with third-party AI image generators (Midjourney, DALL-E, Leonardo AI, etc.) to create neon futurist artwork.

What you receive: A text-based AI image generation prompt (digital file/text). We do not generate the final image ourselves — we generate the specialised prompt.

3. Pricing & Payment

• The current price is displayed at checkout and includes any applicable VAT.
• Payment is processed securely by Stripe Payments UK Ltd or Coinbase Commerce.
• We accept: Visa, Mastercard, American Express, Apple Pay, Google Pay, Bitcoin (BTC), Ethereum (ETH), USDC, and Litecoin (LTC).
• All card payments are in GBP. Crypto payments are converted at the live rate at time of purchase.
• Your payment details are never stored on our servers. Stripe is PCI DSS Level 1 certified.

4. Digital Goods & Right to Cancel (UK Consumer Rights Act 2015)

Our products are digital goods delivered immediately upon payment confirmation. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015:

• You have a 14-day right to cancel distance contracts, however this right does not apply to digital content once performance has begun with your prior express consent.
• By completing payment and confirming you want immediate delivery, you expressly consent to the digital service beginning immediately and acknowledge that your right of cancellation is lost once generation starts.
• This is clearly communicated at the point of purchase as required by law.

5. Refund Policy

Because we deliver digital goods immediately, we generally cannot offer refunds once the prompt has been generated. However:

• Technical failure: If our system fails to generate a prompt due to a technical error on our side, you are entitled to either a regeneration or a full refund.
• Duplicate charge: If you were charged twice for the same order, we will refund the duplicate immediately.
• Dissatisfaction with output: AI-generated prompts are subjective. We cannot guarantee the final image quality produced by third-party generators, as this is outside our control. Refunds are not provided for dissatisfaction with AI output style.

To request a refund, email hello@neonportraits.co.uk within 7 days of purchase.

6. Acceptable Use

You agree not to upload photos of:

• Any person under the age of 18
• Any person who has not consented to their image being processed
• Content that is illegal under UK law

You must be 18 years of age or older to use this service and make a purchase.

7. Intellectual Property

The AI prompt generated for you is provided for your personal use. You may use it to generate images with any AI image platform. We retain no ownership of prompts delivered to customers. However, you may not resell the raw prompt output as a product without our written permission.

8. Limitation of Liability

To the maximum extent permitted by UK law, our liability is limited to the amount you paid for the service. We are not liable for: (a) the quality of images produced by third-party AI generators using our prompts; (b) any indirect or consequential losses; (c) losses arising from events outside our control (force majeure).

Nothing in these terms limits your statutory rights under UK consumer law, including rights under the Consumer Rights Act 2015.

9. Complaints

We aim to resolve all complaints within 5 business days. Contact us at hello@neonportraits.co.uk. If we cannot resolve your complaint, you may refer it to the UK European Online Dispute Resolution platform or seek advice from Citizens Advice.

10. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We may update these terms from time to time. The updated date at the top of this page will reflect any changes. Continued use of the service after changes constitutes acceptance.

12. Contact

Email: hello@neonportraits.co.uk